New Furnace Shock

Chris W. - Sandy, UT
4 days ago

WOW . . . just WOW! Unfortunately, what we had hoped to be a simple fix turned into the need to purchase a new furnace (ours was 17 years old). Tony knew we were struggling with the thought of having to replace our furnace but was able to make the sticker shock so much easier. He offered various options to us and helped us make an informed decision. He even encouraged us to do some research on Trane furnaces before we made our decision. Just Right is definitely a company we will keep using to make sure our new furnace lasts as long as possible.

Great Service

Laura - Holladay, UT
5 days ago

Benjamin arrived during the 10 - Noon time frame, calling me a half hour prior to his arrival as well as emailing me. He answered my questions and serviced the furnace, explaining what he found afterwards. There was no charge for this service this time.

Excellent service

Leslie - Salt Lake City, UT
8 days ago

Tony Winrow has provided service and invaluable information regarding our furnace/A/C units for many years. Given the high cost of replacing two aging units, Tony discussed planning and budgeting over the past several years. He is incredibly knowledgeable and honest as he educated us in our choices.

Review

Troy - Salt Lake City, UT
12 days ago

Heating Coil Repair

Stan - Salt Lake City, UT
12 days ago

I was incredibly impressed with the professionalism and expertise of the installation technician. He quickly replaced the heating coil with no issues.

Very professional

Stu - Herriman, UT
14 days ago

The team did great courtesy and knowledge was great

I have always been happy with Just Right Air

David - West Jordan, UT
15 days ago

Great experience as always. Tony answered all my questions and made a call back to the office to clarify one of my questions.

Mundane and overpriced

Craig - Salt Lake City, UT
16 days ago

After seeing other prices for same basic service I don’t feel as if anything done justified final price. Tech told me heater was wired for 60% and could be wired for 100%, but did not know why it was set up that way or how to rewire it! Turns out a dirty filter was my problem and that is my fault, but really for $120 I would think you would throw in a filter. Plus I requested a estimate for installing a humidifier and haven’t heard anything regarding that, nor have I received the stats pertaining to the maintenance findings. Ben however was polite, efficient, and respectful.

Response from Just Right Heating & Cooling:

Hello Craig, Thank you for your candid review. We truly appreciate feedback from our customers. Thank you for the kind words about Ben being polite, efficient and respectful. Here are my responses to your comments: 1. I investigated why you hadn’t received the estimate and the report. There was an improper setting in our new software that didn’t allow for the automatic sending of the forms after they have been created. Thank you for bringing this to our attention. You were the first one to let us know. I will send them after I submit this response to your review. 2. I’m sorry that we didn’t have your size of air filter. We physically can’t stock every size of filter on our service vans. There isn’t enough room. When you go to the local DIY store to get your new air filter and see how many sizes, shapes and types of air filters there are, I’m sure you will see what I mean. 3. When you called us, you specifically ask for maintenance on your furnace. We sent Ben, who is a certified HVAC maintenance technician. He is very good at his job. However, he is not a journeyman service technician. While he can identify operational short comings in your system, he may not know exactly how to remedy them. A good comparison to this would be that while a Jiffy Lube technician can spot an oil leak in the crank shaft seal of your car, he may not have the knowledge or skills to repair it. Ben noticed that your 2-stage furnace was wired as a single stage furnace. This is a common cost cutting practice used by unscrupulous HVAC contractors to shave job costs and to make more money. This practice unfortunately makes the system run at a lower efficiency than what the system is capable of delivering. This is why Ben brought it to your attention. The remedy to this may be inexpensive or quite expensive depending on what options there are available, now that the system has been installed. If you are interested in knowing your options, please call me. 4. Comparing the prices of our competitors advertised furnace “tune up” to our “Annual Factory Furnace Warranty Service” price can never be justified. The only justified comparison is to compare the actual services. Ben spent 1 hour and 40 minutes at your home. This tells me that he was very thorough in the services that he provided to you. Unfortunately, the only way for you to really find out is to call one of our competitors to get one of those so called $29, $49 or even $69 tune up “specials” they offer. However, I don’t recommend it. Thank you for your time, Dan Dearden, Owner.

Amazing Service

Kim - Salt Lake City, UT
18 days ago

Just Right gets it right every time!

Great experience!

Krystal - Holladay, UT
19 days ago

Ben was on time, efficient, kind and did a thorough job! I would highly recommend the company!

Great person

Kevin - Salt Lake City, UT
28 days ago

Great service and personality by Ben Forsyth.

Great service!

Bob - Holladay, UT
29 days ago

Ben did great job of servicing and explaining my heating system including recommended filter and frequency of change. He has great communication skills. Dispatch calls and coordination were professional and efficient. I definitely recommend these folks at Just Right Heating and Cooling.

awsome

Camille - Sandy, UT
31 days ago

Prefessional service

Don - Murray, UT
33 days ago

Fast and thorough checkup.

Paula - West Jordan, UT
34 days ago

great service

Floyd - Salt Lake City, UT
37 days ago

Great Service by Just Right Air

Verlin - Murray, UT
37 days ago

Just Right Air initially replaced the furnace and AC units in our home. Equipment was high quality and efficient. Check up and maintenance service is perform semi annually in winter and summer, has been timely, accurate, and a reason for continued well functioning of the heating and cooling system. Technician are friendly and know how to do their job well. Appreciate the emailed follow-up report usually within a day of the completed service. Highly recommend Just Right Air for systems analysis, equipment installation, and maintenance service.

Great service

Alice - West Jordan, UT
38 days ago

Technician was very knowledgeable and answered all my questions. I would be more than happy to work with him again.

Fantastic service

Adams - Draper, UT
41 days ago

Service was great. On time & very thorough. Totally trust these guys 😊

Great service.

Carol - Salt Lake City, UT
43 days ago

Excellent work

A pleasure.

Jan - Murray, UT
44 days ago

Quality job!

Tony is remarkable. Great service!!!

Jennifer - West Valley City, UT
45 days ago

Just Right Heating and Air is Awesome. I love my experience with them. Tony is honest and reliable. Good people work there.

Great service, sad news

Tom - Midvale, UT
46 days ago

Great service! Only the best!! The price is right!

Larry - Sandy, UT
52 days ago

We've been using a particular technician for years and when he moved to Just Right Air we moved with him. Just Right Air shares our values of excellence including high value, fair pricing and excellent technicians. Why go anywhere else?

Great dependable service!

Bruce - Midvale, UT
54 days ago

If you are looking for a dependable, knowledgeable, and honest service technician give Just Right Air a call and ask for Tony Winrow. He has serviced my furnace for years and is terrific.